Privacy Policy
Effective Date: 02/26/2026
Last Updated: 04/14/2026
Company Name: Complete Pro Lawn
Website: https://completeprolawn.com
Portal: https://portal.completeprolawn.com
1. Introduction
Complete Pro Lawn (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use:
- our website,
- our customer portal, and
- any related services we provide.
By using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
A. Personal Information You Provide
We may collect:
- full name
- email address
- phone number
- service address
- billing information
- account credentials
- language preference
- any other information you voluntarily provide
B. Account & Billing Data
Through QuickBooks and related systems, we may access:
- invoices
- invoice status
- payment links
- estimates
- estimate status
- transaction history
- account balances
- customer record data
C. Technical Information
We may automatically collect:
- IP address
- browser type
- device type
- operating system
- login activity
- timestamps
- usage data
D. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- maintain sessions
- remember preferences
- improve functionality
- enhance security
- analyze performance
You may disable cookies, but some features may not function properly.
3. How We Use Your Information
We use your information to:
- provide and manage services
- authenticate users
- display billing and account information
- process payments through QuickBooks
- send service-related communications (email & SMS)
- provide customer support
- improve platform performance and security
- maintain business records
- comply with legal obligations
4. Legal Basis for Processing
We process data based on:
- service fulfillment
- contractual necessity
- legal compliance
- legitimate business interests
- user consent (when applicable)
5. Third-Party Services
We may use third-party providers such as:
- QuickBooks Online
- payment processors
- hosting providers
- cloud storage services
These providers operate under their own privacy policies.
6. Data Sharing
We do not sell your personal data.
We may share data with:
- service providers and vendors
- IT and infrastructure partners
- legal authorities when required
- business transfers or mergers (if applicable)
7. Data Retention
We retain information only as long as necessary for:
- service delivery
- billing and accounting
- legal compliance
- dispute resolution
8. Data Security
We implement reasonable safeguards to protect your data.
However, no system is completely secure. Users are responsible for protecting their credentials.
9. Account Security
We may:
- verify identity before password resets
- use secure reset links
- monitor suspicious activity
10. Your Privacy Rights
Depending on your location, you may have rights to:
- access your data
- correct inaccuracies
- request deletion
- understand how your data is used
11. Children’s Privacy
We do not knowingly collect information from children under 13.
12. Do Not Track
We do not currently respond to Do Not Track signals.
13. Changes to This Policy
We may update this policy at any time. Continued use of our services means acceptance of updates.
14. Service Communications (Email & SMS Notifications)
Complete Pro Lawn may send service-related communications as part of providing lawn care services. These communications are strictly transactional and operational, not marketing.
A. Service Completion Emails
We may send email notifications that include:
- confirmation that your lawn service has been completed
- service date and property reference
- account or service-related updates
- customer support information
These emails are transactional and sent only to customers with a service relationship.
B. SMS Notifications
With your explicit consent, we may send SMS messages related to your service.
These messages may include:
- lawn service completion notifications
- scheduling updates (if applicable)
- customer care communications
C. Message Details
- Frequency: typically once per service visit (generally once per week)
- Message & data rates may apply
- Reply STOP to opt out
- Reply HELP for assistance
D. Consent Collection & User Control
We follow a strict opt-in only policy.
1. Customer Enrollment Form
During signup, customers are clearly given the option to:
- accept or decline SMS notifications
- accept or decline communication consent
No SMS messages are sent unless the customer actively selects and agrees.
2. Customer Portal Settings
Customers may manage preferences at any time through the client portal, including:
- enabling or disabling SMS notifications
- enabling or disabling email notifications
- updating contact preferences
Changes apply to future communications.
⚠️ Important Notice
- Consent is not required to purchase services
- Customers can use services without SMS/email notifications
- Customers may withdraw consent at any time
E. No Marketing Without Separate Consent
We do not send promotional or marketing messages unless the customer has provided separate, explicit consent.
F. Carrier Disclaimer
SMS delivery depends on mobile carriers and network conditions. We are not responsible for delayed or undelivered messages.
15. Contact Information
Complete Pro Lawn
📧 contact@completeprolawn.com
📞 (321) 217-6937
🌐 https://completeprolawn.com